Training and Development – Spotlight Sessions
Spotlight is a platform for Extentians to present knowledge and skills gained by them over the years. The objective here is to drive information sharing and experimentation.
Recent sessions have included:
WalkMe Tool for Salesforce
Additionally: Demo of WalkMe Apps and using Analytics to measure the success of customer adoption.
Additionally: Demos with coding, sample questions, and possible applications.
Engineer the Experience
Additionally: Focus on how the end user benefits from a close design and development collaboration throughout all project phases.
Salesforce Lightning Experience
Additionally: A video was shown during the demo which gave the audience a glimpse of Salesforce Lightning Experience.
Introduction to Salesforce
Additionally: Focused on Salesforce’s Product Development Partnerships (PDP).
Additionally: Internet marketing is the result of a team effort between marketing personnel and domain experts.
Additionally: CMS is meant for non-technical people to help manage website quickly and easily but the session was well attended by both technical and non-technical people.
Additionally: Salesforce AppExchange, a B2B medium, founded on trust and security, has a lengthy but necessary security review for every app it hosts.
Application Design Pattern
Additionally: Salesforce is significantly more rapid at app development than other platforms, lower time-to-market, allows for minimal coding options — Thinking the Salesforce Way.
The Marketing Cloud
The Marketing Cloud has various components that help organizations engage with clients and offer a 1-1 client association across email, mobile, social platforms, ads, and the web. Formerly known as ExactTarget, the Marketing Cloud is based on .NET and integrates with Salesforce.
- Plan, customize, and improve client cooperation over the client life cycle – utilizing the Journey Builder
- Listen, publish, and engage in building meaningful relationships across social channels – using the Social Studio
- Use analytics progressively to reveal examples and bits of knowledge about one’s clients to streamline their image trip, and take action — at the time when it makes a difference – utilizing the Analytics Builder
Sales Cloud and Service Cloud
Sales Force Automation is a technique of using software to automate the business tasks of sales, which helps to speed and to streamline all phases of sales from lead management to analytics and forecasting.
Learnings: SFA can cater to over 100,000 customers and 2 million subscribers worldwide, can manage people and processes more effectively, pursue more business in less time, and close more deals.
Alexa on Amazon Echo
Additionally: Demos with sample questions, and possible applications.