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Driving the Future of Automotive Experiences

Partner with us to transform every touchpoint and deliver personalized, connected journeys at scale

Automotive Innovation with EV, AI & Connected Vehicle Solutions

At Extentia, we help leading OEMs stay ahead with solutions that unify data, personalize engagement, and deliver seamless digital journeys.

Our expertise spans EV ecosystems, advanced mobility solutions, and AI-powered innovations that enable smarter decision-making and predictive insights. From customer engagement to next-gen digital platforms, we empower you to boost sales, strengthen loyalty, and reimagine ownership for the modern customer.

Let’s accelerate what’s next—together.

Critical Pain Points in Modern Mobility

Cracking the EV Challenge

Managing batteries, charging, and updates is slow with legacy platforms.

Innovation in the Fast Lane

Old telematics slow innovation while software-native rivals move faster.

Breaking the AI Bottleneck

Scattered data across systems slows AI progress and limits scalability.

Automobile Consumer Trends

of car owners say personalization in the buying process influences their future brand choice
0 %
of consumers want updates for road safety and collision prevention
0 %
of premium-car buyers are willing to switch to access the best ADAS features
0 %

Our Areas of Expertise

Connectivity and loT

Connectivity and loT

We help automotive brands create seamless, data-driven ecosystems where vehicles, devices, and users stay connected. Our IoT-enabled solutions enhance safety, efficiency, and overall driving experience.

Process Optimization and Automation

Process Optimization and Automation

We help automotive brands maximize opportunities through streamlined operations and intelligent workflows. By leveraging analytics and design-led innovation, we enhance efficiency, accuracy, and customer satisfaction at every touchpoint.

Intelligent Customer Engagement

Intelligent Customer Engagement

Customer loyalty begins with trust and grows through consistent, meaningful experiences. We combine technology, design thinking, and CRM intelligence to help brands nurture relationships that drive repeat engagement and long-term value.

Building Smarter EV Ecosystems

Building Smarter EV Ecosystems

As the automotive world transitions to electric mobility, we support automotive firms in building solid EV ecosystems. From connected charging solutions to user-friendly digital interfaces, we enable seamless, sustainable experiences for the next generation of drivers.

Data and Cloud Innovation

Data and Cloud Innovation

We empower automotive enterprises to harness the full potential of cloud and data-driven insights. Through secure cloud architectures and advanced analytics, we help brands make smarter decisions, predict customer needs, and deliver personalized digital experiences.

Extentia’s AI Capabilities in Action

How Agentforce Builds Loyalty?

AI-driven insights turn every interaction into an opportunity for lasting connection. Today’s customers expect brands to understand and anticipate their needs. With Agentforce, we enable you to deliver personalized, AI-powered interactions that keep customers connected and feeling valued long after the purchase. From real-time insights to seamless support, we make loyalty the natural result of exceptional customer engagement.

Our Automotive AI Solutions

AI is driving the automotive revolution—and with Salesforce AI Agentforce, we help you deliver personalized, intelligent interactions that build lasting customer connections from lead to loyalty.

Our AI-driven automotive solutions include:

  • Lead Management
  • Loyalty Management
  • Dealer Management
  • Smart Digital Concierge
  • Multilingual AI Chatbots

Awarded for Excellence in AI Innovation

We were recently honored with the AI-Driven Business Impact award at the Salesforce Data & AI Future First Confex 2025. This achievement reflects our dedication to pioneering AI-driven innovation and delivering impactful, real-world solutions.

Read more
Extentia, a Merkle Company, Wins Prestigious AI-Driven Business Impact Award at Data & AI Future First Confex 2025

Experience Design Trends for Automotive Industry 2025

Explore the top experience design trends redefining customer journeys in the automotive industry for 2025

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Fuel Your Knowledge: FAQs

Solutions that integrate electric vehicle systems with real-time connectivity, telematics, and digital services.

AI optimizes operations, predicts maintenance, enhances user experiences, and supports smarter decision-making.

By enabling connected experiences, data-driven insights, and personalized customer journeys across sales, service, and marketing.
The shift from traditional vehicles to electric mobility, involving EV design, infrastructure, and digital ecosystems.
They leverage AI and analytics to enhance vehicle performance, predict trends, optimize operations, and improve customer experiences.
Preparing and structuring data to support analytics, AI, and digital initiatives efficiently and accurately.

Let’s Build the Future of Mobility Together

Partner with experts who understand automotive transformation — from EV ecosystems to digital loyalty.

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To report a grievance, please contact our Grievance Officer, Mahesh Lokhande, at mlokhande@merkle.com
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