Business Challenge
A leading food and beverage manufacturer operating across multiple countries faced connectivity challenges that hinder real-time status updates. Field employees needed mobile devices with online and offline functionality to ensure seamless data entry and operational efficiency, even in low-connectivity areas.
Merkle Solution
To create a smoother ordering experience, the client-facing web community was enhanced for better tracking and management. Users could easily follow their orders, receive real-time updates, and manage deliveries with improved visibility. Automated notifications and QR code scanning streamlined processes, while a distributor gateway simplified order management.
Impact
- Faster operations with streamlined order processing, tracking, and offline access reduce delays
- Better customer experience with quick order handling and easy returns satisfaction
- Improved data management due to centralized data ensures accuracy and better decision-making
Technology
- Salesforce Experience Cloud
- Salesforce Mobile
- Visual Force
