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  • Writer's pictureThe Extentia Salesforce Practice

Qmatic and Extentia Develop a Cloud-based Customer Journey Management Platform for Salesforce


Extentia is ecstatic to announce that our ISV Partner, Qmatic’s Customer Journey Management Platform is now available for download on the Salesforce AppExchange.


Qmatic empowers businesses with innovative customer journey management solutions, smart queue management systems, user-friendly apps, and software that connect people to services in a manner that is both efficient and convenient for customers and staff.


Qmatic’s Customer Journey Management for Salesforce is a cloud-based solution that creates an enhanced customer experience through an appointment and queue management system, which enables a 360-degree overview of customer and service environment. This solution empowers staff by providing a set of tools to monitor, manage, and personalize the customer journey.


As PDO Experts, Extentia’s team worked alongside the Qmatic team to integrate Qmatic’s existing solution with Salesforce and build out an AppExchange solution. The app boosts productivity and provides a seamless customer experience by enabling target organizations to handle appointment and queue management as well as core business operations.


“The first project with Qmatic, didn’t feel like the first at all,” said Debadatta Barik, Delivery Manager at Extentia. “The collaboration and camaraderie between our teams is simply superb. We managed to tick every checkbox on the list of requirements, successfully. From here, I can only wish for more opportunities to work together.”


“Partnering with Extentia has been a great experience. Their in-depth knowledge and support as PDO experts have helped us design, develop, and deliver an exceptional solution quickly into the marketplace. And we look forward to future collaboration with them,” said Johanna Ternström, Product Manager at Qmatic.


Qmatic is a global leader in reshaping connections between people and services for truly excellent customer experiences. Working seamlessly with partners all over the world, they provide over 2 billion customer journeys every year, on more than 65,000 systems, in over 120 countries and across several sectors such as finance, healthcare, retail and public services. Creating a world where everyone can access the services they need.


Corporate headquarters are situated in Mölndal, Sweden with Qmatic sales and service offices in Atlanta, Bocholt, Dubai, Paris, Milton Keynes, Katwijk, Madrid, Rome, and Zaventem. Through smart and future-forward technology, they help their clients create truly excellent customer and employee experiences as well as smoother, more efficient operations – every day and all around the world.


Extentia has over a decade of experience across various clouds, including Sales, Service, Marketing, and Experience Cloud, with a strong focus on Health Cloud, Salesforce Industries Health, and Financial Services Cloud implementations. As Salesforce certified PDO Experts, Extentia has proven expertise in Salesforce's security review processes and works with ISVs across the globe to define, wireframe, develop, package, and list products on the Salesforce AppExchange.


Extentia's team strives to deliver value to customers consistently with experience-centric transformation, design-led solutions, and Customer 360 implementations, with a particularly impressive track record in building Salesforce solutions with Lightning Web Components (LWC), Tableau CRM, Heroku, and third-party integrations.


To learn more about Extentia's Salesforce Practice, write to us at salesforce.consulting@extentia.com


Read other Extentia Blog posts here!


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