Business Challenge
A leading two-wheeler manufacturer wanted to create a seamless voice integrated multilingual mobile experience for their customers to be able to discover their products and accessories easily. They wanted customers to be able to book test rides or initiate vehicle/accessories purchase through their native mobile app.
Merkle Solution
- A voice-enabled, AI-powered adaptive chatbot was developed, supporting 6 Indian languages and using intent detection to provide tailored recommendations.
- A Smart Product Finder with Gen AI and Machine Learning was implemented to offer real-time, context-sensitive suggestions based on key customer preferences.
Technology
- Azure
- OpenAI API
- Heroku
- django
- docker + Postgre SQL
- Sarvam.ai
