Technical Writer

Must have​

 

• Over 6 years of experience in technical write ups for enterprise software, ERP systems or similar applications

• Working knowledge on any CRM application like Salesforce.com, Siebel, PeopleSoft, or Oracle

• Demonstrated the track record in delivering innovative and high-quality documentation and working based on broad objectives and with minimal hand holding

• Ability to collaborate with subject matter experts to research software products, understand requirements, determine functionality, design features and communicate effectively to the user

• Skilled in core information development processes like content planning, content creation and content review

• Excellent communication skills and impeccable attention to detail

• Worked independently on information development projects

• Experience in collaborating with the cross-functional teams to produce high-quality content and contribute to larger team on projects as needed

• Strong writing, editing and technical skills, with the ability and enthusiasm to quickly learn how the system works

• Knowledge on core technical communication concepts, topic-based authoring, minimalism and task-oriented design

• Senior-level experience with structured authoring and developing modular content for single-sourcing and reuse

• Experience in using various style guides, such as the Microsoft Manual of Style

• Experience in writing content using authoring tools such as Arbortext Editor

• Exposure to SaaS/Cloud-based business applications

• Produced high-quality documentation that is appropriate for its intended audience

• Worked with internal teams and cross-functional teams on documentation requirements

• Ability to quickly grasp complex technical concepts and make them easily understandable

• Experience in analysing the existing and potential content, focusing on reuse and single sourcing opportunities

• Developed release notes, user guides, and administrator guides for all product lines, with cohesive content and great formatting visuals

• Experience in writing clear, concise, and complete step-by- step procedures for technical products and solutions working independently on projects

• Created architecture, flow, and process diagrams to increase the visual/graphical content to complement/substitute textual content where applicable

• Experience writing the content using authoring tools like Arbor text Editor as per the existing style guides and procedures

• Mentored and work with other technical writers in the team for scoping, assigning and managing tasks to ensure their timely completion

• Meet all deadlines, while maintaining high quality and standard of the deliverables

 

​Good to have

​​

• Knowledge of Arbor text Editor

• Exposure on Agile development methodologies