While Dynamics CRM provides excellent functionality ‘out of the box’, Extentia also provides customization and development services to unlock the potential of the platform.

Domains

• Healthcare
• Financial Services
• IT (e.g. Helpdesks, Customer Support departments)
• Travel
• Hospitality (e.g. loyalty and rewards schemes)
• Retail (e.g. rewards schemes, targeted offers)
• Event Management (trade shows, registrations, mailers, delegates)

• Improved relations with existing customers:provide an improved customer experience, leading to increased satisfaction and retention
• Increased sales through anticipating trends and buying cycles
• Potential for cross-selling of products and services
• Improved marketing capability through effectively targeted communications (e.g. mailers, promo emails)
• Increased value from existing customers
• Reduced costs in support and service
• Improved profitability: focus on profitable customers, and deal with unprofitable customers more cost effectively

Our Services

Extentia provides a range of services for customers wanting to harness the power of Microsoft CRM. It’s already a powerful tool, but it’s customization that can give your business the edge.

• Analysis and consultation – Extentia can analyze your existing business processes and suggest exactly how effective CRM can benefit your business.
• Implementation, deployment, support – we can set up CRM installations rapidly, and we also offer comprehensive customer support and service, providing dedicated full-time resources and / or an AMC.
• Full service hosting – Extentia can provide secure, reliable hosting for Microsoft CRM solutions. (Alternatively, customers can manage their own hosting, while Extentia focuses on development, deployment and maintenance.)
• Integration with third-party tools – customers can select external components to add additional functionality to their CRM deployment.
• Custom development – Extentia can develop and integrate custom tools and web parts to meet your business needs.
• Project Management – If required, we can provide dedicated Project Management resources to manage the entire CRM implementation.
• Training – We can organize workshops, seminars and other training programmes to prepare your staff.