Engagement Manager

Must have

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• Understand the scope of the engagements, SLAs, and expectations (functional and technical)

• Technical background (software development) with 8-12 years of experience 

• Experience in managing mid-sized technical teams

• Business analyst background with operations management experience

• Service delivery management

• Customer engagement

• Excellent communication skills

• People management

• Project management

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Good to have

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• Infrastructure management 

• Ability to give value addition ideas

• Create a work pipeline for extended teams outside of the engagement

• Assistance in creating reports – internal as well as weekly, monthly, quarterly reports for clients